Well, if you have been reading my blog a while, then you know that I don't normally "like" "my" Albertsons (Trent and Argonne). They have been the most rude, short, arrogant people I have ever met during my "couponing days." I have just "taken" it and just dread when I do "have" to go in. I will go out of my way to go to "other" Albertsons just to get my deal. Well, I went in today with my four "doublers/twice the value" coupons and figured I would give 'em another chance. Well, guess what? They didn't disappoint. I walked right in with my little "assistant" in tow and wouldn't you know it, it was the SAME! I'm tellin' you it probably would have killed every single Albertsons' worker if they smiled! Don't get me wrong, there were a couple of the friendlier employees there, but I'm sorry the bad really outweighs the good. I usually just take it in stride and realize that I just need to go though this if I want me deal/freebies.
Well, today of all days, was NOT a good day to give me 'tude. I had had it! So, after going to a couple of stores I decided (since this has been going on for a year or so, for me) to call their 800 number. The girl that helped me was soooooooo very nice.
Let me tell you, just like I have shared with all of you, I try REALLY hard to coupon friendly. I really really try NOT to come off with an attitude. If I don't agree with something, I kindly will talk to them and ask questions and what not. I REALLY DO go out of my way so that they don't have to do very much "thinking." I will let someone who has less items than me go first. If I have free items (coupons for a free item), I put them up front and then I tell them the price, so they don't have to figure it out. I just do whatever I can to make the process easier for the cashier and so that the deal goes smooth. I consider myself a "friendly" couponer. Let me just say that I am FIRM believer in Karma. I have experienced it WAYYYYY TOO MUCH (bad) that I KNOW there is such a thing. :) My motto is to kill them with kindness. :)
Anyway, I brought myself home today and called the 800 number. Like I said, the girl was really nice and said that she would send an e-mail out to the store and then the "general" manager would give me a call back. I REALLY hate (yes, I said hate) doing this, but I also feel that I don't need to be treated with 'tude either. I'm not doing anything wrong! I am "choosing" to spend my money/coupons in their store. They are still making money off of me. What would they do if all of us decided to go elsewhere? Um, I'm thinking that would hurt the pocket-book a bit much. Right? Well, then they need to start treating us better!
Okay, so "the girl' says that she will send this message out and he will contact me within 24 hours. I, then, say "well I don't expect much to happen. I'm just one person. What are they REALLY going to do about "my" complaint? (I wasn't trying to be rude, but really are they going to change things because one person called and complained?) She then proceeded to tell me how they take these calls VERY seriously and "something" will be done. Wow, okay.
Well, not even an hour later my telephone rings and it's "the manager" from my Albertsons. I let him have it. Poor guy. I did say I was sorry as I REALLY don't like to complain and I hate doing stuff like this, but I feel that they should know, especially after a year or so of having to deal with "the 'tudes." Okay, so I DID tell him that I will go out to Liberty Lake and do my shopping there as they are sooooo much nicer and want me to come in with my coupons. They even said they "welcome" my coupons. They want my money and my coupons. Really, that is what they have said. Well, so then he "my manager" said the same thing. Please please give us another chance. We will do better next time. I want your business. Yay! That is what "I" want too. So, I did proceed to tell him that I am a blogger and I have spoken with "many" people that feel the same way I do. And, that I have written a couple of bad posts about them. Yep, I was honest. I feel bad now, but I WAS honest. So, I did tell him that I would write up a good post and post it. So, here is my good post.
I feel it was very very nice of him to call me back and try to encourage me to come back. So, many thanks to him. I sure as heck wouldn't have wanted to call someone back if they were going to be complaining. :(
Okay, so amongst my conversation with him. He let out that there were going to be MORE doublers this coming weekend! Yay! Now, I haven't seen them, first-hand, but that is what he said to me. So, you might want to start planning accordingly. :) So, here's to having a better day and happier times couponing at Albertsons........
:)
Thanks!
Cheryl