Update-Walmart Movie Tickets for Cars 2

Remember the promo for the free Cars 2 movie tickets through Walmart that I told you about a few weeks back? Did you get in on the action? Did you happen to use more than one Facebook account to score more than two? I did, as I have more than two kiddos. This was going to be a GREAT way to take my family to the movies for a "frugal" price. I think it was going to cost us $0.50 each, which I think is a GREAT deal to go have a good time and be with our family. There was a limit of two tickets per Facebook account. Remember? Anyway, well I got the most embarrassing/irritating e-mail the other day. Wonderin' if you got it too? Here's what it says.....

Our fraud department has red-flagged your activity in the Wal-Mart/Facebook Cars 2 promotion due to the unusually high number of codes that you have acquired and activated. When suspicious activity is detected, we are required by our clients and by our bank to seek further review to check for potential fraud.
According to the rules and restrictions of this promotion, the offer was limited to only two rewards per Facebook account. Our records indicate that you have registered more than two rewards codes and have acquired multiple movie certificates. Your actions are against the restrictions of this promotional offer. Please note, all of the rewards you have activated have been blocked and those movie certificates are no longer valid.
Hollywood Movie Money Customer Service

So, after being accused of fraud which was, like I said, both VERY embarrassing/irritating as I try very hard to play by the rules and not do anything wrong on purpose. Seriously, I have to set a good example for my children and it just plain is not right not to follow rules (this is my opinion). Yes, I am a rule follower and I am VERY literal when it comes to rules. So, this really really irked me. Anyway, here's my response......

This is totally untrue. I am quite appalled by this email and quite offended to be accused of such action! We have three facebook accounts in our house and we were able to get six tickets. As per your e-mail and rules of the promo, two per Facebook account was offered and two per Facebook account was accepted. I don't understand where "fraud" comes into play here. We did no such thing.
Maybe look into things a little more before sending (computer generated or not) such an e-mail out. Wasn't even going to use them anyway!

Yes, I know it sounds like I was throwing a fit. I WAS!!! ☺ Usually when it comes to stuff like this I try to take a minute/day and calm down before sending a response. Well, as you can tell.......I didn't. Yeah, I know I said that I "wasn't going to use them anyway," but I have a reason for that. It's not showing at my theater anymore. So, really, that was easy. ☺ Anyway, I was super duper ticked and really offended. As I'm sure some of you would be. So, here's the response I got in my e-mail this morning....

We apologize for the inconvenience and thank you for explaining the situation further. The Disney/Pixar’s Cars 2 movie certificates you activated will be reinstated and ready to use within 24 hours at a participating theater again.
Please note your certificates expire August 31, 2011, no refunds or reimbursements will be made and the certificates are void if resold. Your certificates are ONLY valid to see Disney/Pixar’s Cars 2 and ID will be required at the box office for use. These certificates are not valid for online purchase and will be deemed invalid by the sponsor if used for anything other than an admission to Disney/Pixar’s Cars 2 at participating theater box offices.
If you have any further questions, please let us know.
Hollywood Movie Money Customer Service.

Okay, so I'm feeling a little bit better now. Things are okay. I'm not being accused of fraud anymore, which is always nice. ☺ Still not going to use the tickets, but I feel a little better. Not sure that I would use the tickets, given the opportunity to? I know people/companies have to be on the watch for dishonesty, but really do they need to be so nasty? I'm really not sure how they are supposed to put a positive spin on the word fraud, but sometimes I wish we didn't have to be nasty when trying to look into things, if that's what they were trying to do.

Anyway, my whole point of sharing this with you, as I didn't really want to share it with anyone (IT'S EMBARRASSING), is to not be surprised if you get/got such an e-mail (if you got tickets from more than one Facebook account). Just reply back to them with your response and hopefully things will be better.

Thank you and good luck! ☺

Cheryl